Steve Barbarich and His View of Customer Relations
Whenever one buys an item or a service online, there may be apprehension. After all, one is sending their money or giving their credit card information to a stranger, in hopes of getting the item, or the quality, that is promised. This can cause many people to miss out on either selling or buying, something they want or need to sell and buy, due to the factor that one really just does not know for certain what one is going to get for their money. It is a different form of commerce and trade, one that in the coming years will surely only continue to grow.
So how does one know that they are dealing with reputable people, either sellers or consumers? This question arose years ago, when Steve Barbarich bought a spa over the Internet. He had those same concerns and apprehensions that everyone has, but unfortunately for him, those fears were realized. When he purchased the spa online, he was not informed about the size, and unfortunately it would not fit through the door of his home.
When he called for assistance, the customer service agent replied in brief and uninformative answers. Basically, he received no help, and no concern from the company he was dealing with, the company in which he had given his money. This created the financial burden of knowing that one has spent money on something that is of no use, he had to figure out what to do with the massive bit of porcelain and acrylic sitting in his front yard.
So with his experience on the one end of bad customer service, he decided to start his own company. A company that would ensure that the products they sold were what people wanted and expected to have delivered, and one that would ensure the utmost pride in customer service and customer relations. Especially in today’s economy, people are expecting to get what they pay for. And that is exactly what one will receive when they are doing business with Barbarich.
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